FEDERAL WORK STUDY

Position purpose  

The Fitness Center Attendants provide complete supervision of the fitness center. While the fitness is operating all participants must sign-in, complete a waiver, and review the rules and regulations. The attendant will enforce all safety policies and procedures, maintain equipment, and provide assistance to the students, faculty, and staff in the fitness center.

Hours: 10 hours/week; days varies with student

Major Responsibilities/Duties/Functions/Tasks  

• To provide administrative support in the fitness center 
• To oversee the fitness center and enforce the rules and regulations 
• Maintain a clean and organized fitness center 

• Report any concerns to security and the Director of Athletics   

**Qualifications:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Education and/or Experience Requirements  

Must have a GED or a high school diploma. Students should have 1-2 years work experience in a customer service based setting.   

• Professional Skills 

Candidate must have great customer service and communication skills. It is important for the candidate to be assertive in this position. 

• Reasoning Ability  

The candidate will need to be able to lift heavy objects. Some alphabetized filing may be required. 

• Work environment and physical functions 

Generally an employee needs to be able to sit, stand, and navigate within the fitness center. The fitness center must be supervised at all times. In addition, this position will require lifting heavy weights and fitness equipment.  

****Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. **** 

Position purpose  

Provides support to the Athletic Administrator during all athletic programs. Assists athletic administration with daily office tasks which include: filing, sorting, copying, organizing, and delivering. The athletic aid will provide friendly and courteous customer service. All institutional safety policies and procedures will be enforced.

Hours: 10 hours/week; days varies with student

Major Responsibilities/Duties/Functions/Tasks  

• Provides assistance to the Athletic Administrator 
• To oversee and enforce the rules and regulations  
• Immediately contact security personnel during emergencies 
• Performs daily office tasks in the Athletic office 

**Qualifications:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Education and/or Experience Requirements  

Must have a GED or a high school diploma. Students should have 1-2 years work experience in a customer service based setting.   

• Professional Skills 

Candidate must have great customer service, organizational, and communication skills. It is important for the candidate to be assertive in this position. 

• Reasoning Ability  

Candidate must have great communication skills, as well as, strong written and verbal skills. Must be team oriented. Computer software skills are vital. Some alphabetized filing may be required. 

• Work environment and physical functions 

Generally an employee needs to be able to sit, stand, and navigate all necessary information in the athletic office and or equipment room. 

****Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. **** 

Position purpose:  

Academic Success Assistants (ASA) perform administrative/clerical work for various units of the Division of Academic Success.  This position is to serve in the Collegiate Science and Technology Entry Program (CSTEP), primarily to aid the CSTEP project staff in the daily and long-term recruitment and management of the CSTEP program.  However, ASA may be asked to contribute to various projects throughout the Division of Academic Success.  This position may be required to be performed fully or partially in person at the scheduling direction of the supervisor. 

Hours: Monday to Friday, scheduled around classes; amount of hours as allowable per week; occasional evening work

Major Responsibilities/Duties/Functions/Tasks 

ASAs will have a number of different responsibilities, which may include: 

• Aiding in the recruitment of new students that meet preliminary eligibility requirements for CSTEP at Vaughn College. Recruitment methods will include (but are not limited to):  phone call campaigns, mass emails, text messages, and dissemination of information to small groups of students in person.   
• Organizing the CSTEP program D2L page. 
• Updating information about upcoming CSTEP events (e.g., workshops, extended workshops, research projects, monthly meetings). 
• Posting information about application deadlines for internships/full time roles. 

• Researching and posting helpful academic success resources related to various topics (e.g., time management, study tips, and exam prep). 
• Developing CSTEP marketing materials using online software like Canva, Publisher, Adobe, Word that meet all accessibility requirements.  
• Communicating with current CSTEP students through D2L, text messaging and emails to follow up with information about CSTEP program reminders, submission of Monthly Activity Reports and all other documentation that CSTEP students need to submit.  
• Participating in CSTEP- Day of Service Planning and related activities. 
• Performing administrative tasks, including answering emails, organizing documents (physical and/or virtual), making phone calls, and performing data entry. 

• Performing research and data gathering projects as directed. 
• Maintaining general organization of facilities, including office spaces. 
• Documenting interactions with students as directed by the supervisor. 
• All other duties as assigned. 

**Qualifications:   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

Education and/or Experience Requirements:   

• Current CSTEP student.  

Professional Skills 

• Proficient in Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Zoom and D2L; 
• Strong customer service skills; 
• Solid communication skills – written and verbal; 

• Proficient or willingness to learn how to use online marketing tools including CANVA, Microsoft Publisher, and MailChimp; 
• Ability to prioritize and organize tasks so that each is completed in an appropriate and timely order. Can also appropriately follow up on tasks and keep detailed records of communications and outreach; 
• Ability to write in proper business English.  
• Ability to use Microsoft Excel for basic spreadsheets; 
• Demonstrated professionalism, including attending meetings in a timely fashion and following up on goals and deadlines; 

• Demonstrated verbal communication, including the ability to listen to concerns and provide appropriate information; 
• Ability to multitask, as ASAs may be shared across multiple offices in the Division of Academic Success. 

Work environment and physical functions  

This position is located in an office environment. Generally an employee needs to be able to sit, stand, and navigate within the office area. The office equipment either individually used or shared with a department is the responsibility of all employees.   

Remote work will be required for all or part of the assignment.  The employee needs to be able to connect to Zoom and participate in meetings with video and audio enabled.  

Preferred:    

• In-depth knowledge of Zoom and D2L. 
• Current CSTEP student. 

****Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. ****  

Position purpose  

The work study assistant to the Bursar Office will assist with the daily duties and procedures associated with the Bursar Office.   

Hours: part-time; Monday through Friday

Major Responsibilities/Duties/Functions/Tasks  

• File student’s documents in the student accounts office. 
• Prepare bills and letters to be mailed to students. 
• Assist completing refund’s packages. 
• Assist preparing accounts to send to collection agencies.  
• Answer walk-in, students, parents and employees inquires. 

• Distribute refund checks to students. 
• Scan, and attach refund documentation to the student’s account into the system. 
• Assist with the registration process.  
• Assist in calculation of tuition and fees to students based on the student’s estimated charges and aid.   
• Answer phone inquiries. 

• Perform any additional duties assigned by the supervisor. 

**Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

Education and/or Experience Requirements  

• High School Diploma or equivalent 
• Associate degree or some college credits preferred 
• Customer service experience preferred 

Professional Skills 

• A strong commitment to high quality customer service 
• Superior attention to detail and time management skills 
• Ability to respond and interact appropriately to all customers and to seek assistance if unable to respond to an inquiry 
• Solid  computer skills  

Reasoning Ability  

• Ability to calculate figures and amounts for students 
• Ability to define problems, collects data, and establishes facts and draw valid conclusions.   

Work environment and physical functions 

This position is located in an office environment. Generally an employee needs to be able to sit, stand, and navigate within the office area. The office equipment either individually used or shared with a department is the responsibility of all employees.  

Preferred:   

Bilingual – English and Spanish 

****Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. **** 

Position purpose  

Assists with the proper distribution and processing of mail/packages as well as with orders

Maintains the central store and keeps track of inventory.

Hours:  part-time; Monday through Friday, 9 a.m. to 4 p.m.

Major Responsibilities/Duties/Functions/Tasks  

• Operates mail service equipment: postage, complex inserts, sorters, bar codes, and fax machines      
• Cleans and adjusts machines daily 
• Serves as a liaison for mail service and other departments.  
• Delivers supplies, material as needed 

• Sorts, distributes and collects US mail, UPS, and FedEx mail/packages. Tracks and maintains records and logs of mail 
• Maintains the inventory of supplies, periodically checks the level of supplies and orders appropriately. 

**Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

Education and/or Experience Requirements  

• High School Diploma or equivalency 
• Working Knowledge of Microsoft Office 

Professional Skills 

Organizational skills, ability to communicate, flexibility and computer skills 

Reasoning Ability  

• Ability to define problems,  collects data, establish facts and draw conclusions.  
• Ability to understand and follow directions 

Work environment and physical functions 

• Capacity to lift up to 50Lbs 
• Generally an employee needs to be able to sit, stand, and navigate around the campus. The office equipment either individually used or shared with a department is the responsibility of all employees.  

Preferred:   

Bilingual  

 ****Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. **** 

• Serve as a Handshake ambassador by promoting virtually and in-person the use of the platform. Conduct training for students on how to activate their accounts, complete all sections of their profile, and customize their preferences.
• Assist the Office of Career Services in maximizing Handshake to increase remote engagement with employers and students: reports, events, jobs, fairs, targeted emails.
• Assist the Office of Career Services in creating posters and flyers in Canva to promote its events: institutional social media channels, Handshake, Career Services D2L page, and emails (when authorized)
• Assist the Office of Career Services with social media campaigns and creating video content.
• Help the Office of Career Services research relevant materials and resources regarding career and professional development, networking, industry, and job guidance.
• Help the Office of Career Services research new industries (skills in demand, job postings, companies) that present future career opportunities for Vaughn students and graduates.
• Assist the Office of Career Services in searching for industry-related internships, PT, and FT entry-level positions for students and recent graduates.
• Update the current employer database and search for contacts in new industries such as Robotics, Automotive, Pharma, Supply Chain Management, etc.
• Search for professional associations, affinity groups, education, and training requirements, and required certifications and licenses.
• Assist in collecting graduation outcome information via phone, email, electronic survey, and LinkedIn.
• Assist with the planning and implementation of virtual and in-person events including but not limited to internship, graduate, and career fairs, employer and networking events, and workshops.
• Assist with other duties as assigned.

Position purpose

The Fitness Center Attendants provide complete supervision of the fitness center. While the fitness is operating all participants must sign-in, complete a waiver, and review the rules and regulations. The attendant will enforce all safety policies and procedures, maintain equipment, and provide assistance to the students, faculty, and staff in the fitness center.

Hours: part-time; 10 to 20 hours/week

Major Responsibilities/Duties/Functions/Tasks

1. To provide administrative support in the fitness center
2. To oversee the fitness center and enforce the rules and regulations
3. Maintain a clean and organized fitness center
4. Report any concerns to security and the Director of Athletics

**Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience Requirements

Must have a GED or a high school diploma. Students should have 1-2 years work experience in a customer service based setting.

Professional Skills

Candidate must have great customer service and communication skills. It is important for the candidate to be assertive in this position.

Reasoning Ability

The candidate will need to be able to lift heavy objects. Some alphabetized filing may be required.

Work environment and physical functions

Generally an employee needs to be able to sit, stand, and navigate within the fitness center. The fitness center must be supervised at all times. In addition, this position will require lifting heavy weights and fitness equipment.

****Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. ****

Position purpose

Provides support to the Athletic Administrator during all athletic programs. Assists athletic administration with daily office tasks which include: filing, sorting, copying, organizing, and delivering. The athletic aid will provide friendly and courteous customer service. All institutional safety policies and procedures will be enforced.

Hours: part-time; Monday to Friday; varies with student; 20 to 25 hours/week.

Major Responsibilities/Duties/Functions/Tasks

1. Provides assistance to the Athletic Administrator
2. To oversee and enforce the rules and regulations
3. Immediately contact security personnel during emergencies
4. Performs daily office tasks in the Athletic office

**Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience Requirements

Must have a GED or a high school diploma. Students should have 1-2 years work experience in a customer service based setting.

Professional Skills

Candidate must have great customer service, organizational, and communication skills. It is important for the candidate to be assertive in this position.

Reasoning Ability

Candidate must have great communication skills, as well as, strong written and verbal skills. Must be team oriented. Computer software skills are vital. Some alphabetized filing may be required.

Work environment and physical functions

Generally an employee needs to be able to sit, stand, and navigate all necessary information in the athletic office and or equipment room.

****Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. ****

Position purpose:

Academic Success Assistants (ASA) perform administrative/clerical work for various units of the Division of Academic Success.  This position is to serve in the Office of Advisement.  However, ASA may be asked to contribute to various projects throughout the Division of Academic Success.  This position may be required to be performed fully or partially in person at the scheduling direction of the supervisor.

Hours: Monday to Friday, scheduled around classes; amount of hours as allowable per week; occasional evening work

Major Responsibilities/Duties/Functions/Tasks

ASAs will have a number of different responsibilities, which may include:

• Staffing the Office of Advisement; this may include being available on Zoom or in person to answer questions, keeping apprised of common questions and answers, and relaying guests questions and concerns to supervisors.
• Performing administrative tasks, including answering emails, organizing documents (physical and/or virtual), making phone calls, and performing data entry.
• Performing research and data gathering projects as directed.
• Maintaining general organization of facilities, including office spaces.
• Documenting interactions with students as directed by the supervisor.
• All other duties as assigned.

**Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Professional Skills

• Ability to communicate and write in business English;
• Ability to use Microsoft Excel for basic spreadsheets;
• Demonstrated professionalism, including attending meetings in a timely fashion and following up on goals and deadlines;
• Demonstrated verbal communication, including the ability to listen to concerns and provide appropriate information;
• Ability to multitask, as ASAs may be shared across multiple offices in the Division of Academic Success.

Work environment and physical functions

This position is located in an office environment. Generally an employee needs to be able to sit, stand, and navigate within the office area. The office equipment either individually used or shared with a department is the responsibility of all employees.

Remote work will be required for all or part of the assignment.  The employee needs to be able to connect to Zoom and participate in meetings with video and audio enabled.

Preferred:  

• In-depth knowledge of Zoom and D2L.

****Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. ****

Position purpose:

Academic Success Assistants (ASA) perform administrative/clerical work for various units of the Division of Academic Success.  This position is to serve in the Office of Distance Learning.  However, ASA may be asked to contribute to various projects throughout the Division of Academic Success.  This position may be required to be performed fully or partially in person at the scheduling direction of the supervisor.

Hours: Monday to Friday, scheduled around classes; amount of hours as allowable per week; occasional evening work

Major Responsibilities/Duties/Functions/Tasks

ASAs will have a number of different responsibilities, which may include:

• Staffing the Office of Distance Learning; this may include being available on Zoom or in person to answer questions, keeping apprised of common questions and answers, and relaying guests questions and concerns to supervisors.
• Working with various software suites including D2L, Zoom and video editing software.
• Operating a video camera at events.
• Performing administrative tasks, including answering emails, organizing documents (physical and/or virtual), making phone calls, and performing data entry.
• Performing research and data gathering projects as directed.
• Maintaining general organization of facilities, including office spaces.
• Documenting interactions with students as directed by the supervisor.
• All other duties as assigned.

**Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Professional Skills

• Ability to communicate and write in business English;
• Ability to use Microsoft Excel for basic spreadsheets;
• Demonstrated professionalism, including attending meetings in a timely fashion and following up on goals and deadlines;
• Demonstrated verbal communication, including the ability to listen to concerns and provide appropriate information;
• Ability to multitask, as ASAs may be shared across multiple offices in the Division of Academic Success.

Work environment and physical functions

This position is located in an office environment. Generally an employee needs to be able to sit, stand, and navigate within the office area. The office equipment either individually used or shared with a department is the responsibility of all employees.

Remote work will be required for all or part of the assignment.  The employee needs to be able to connect to Zoom and participate in meetings with video and audio enabled.

Preferred:  

• In-depth knowledge of Zoom and D2L.
• Knowledge of video editing software.
• Knowledge of the setup and use of a video camera.

****Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. ****

Position purpose:

Academic Success Assistants (ASA) perform administrative/clerical work for various units of the Division of Academic Success.  This position is to serve in the Science and Technology Entry Program (STEP).  However, ASA may be asked to contribute to various projects throughout the Division of Academic Success.  This position may be required to be performed fully or partially in person at the scheduling direction of the supervisor.

Hours: Monday to Friday, scheduled around classes; amount of hours as allowable per week; occasional evening work

Major Responsibilities/Duties/Functions/Tasks

ASAs will have a number of different responsibilities, which may include:

• Staffing the STEP Program; this includes being available on Zoom or in person to answer questions, keeping apprised of common questions and answers, and relaying guests questions and concerns to supervisors.
• Performing administrative tasks, including answering emails, organizing documents (physical and/or virtual), making phone calls, and performing data entry.
• Performing research and data gathering projects as directed.
• Maintaining general organization of facilities, including office spaces.
• Documenting interactions with students as directed by the supervisor.
• All other duties as assigned.

**Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Professional Skills

• Ability to communicate and write in business English;
• Ability to use Microsoft Excel for basic spreadsheets;
• Demonstrated professionalism, including attending meetings in a timely fashion and following up on goals and deadlines;
• Demonstrated verbal communication, including the ability to listen to concerns and provide appropriate information;
• Ability to multitask, as ASAs may be shared across multiple offices in the Division of Academic Success.

Work environment and physical functions

This position is located in an office environment. Generally an employee needs to be able to sit, stand, and navigate within the office area. The office equipment either individually used or shared with a department is the responsibility of all employees.

Remote work will be required for all or part of the assignment.  The employee needs to be able to connect to Zoom and participate in meetings with video and audio enabled.

Preferred:  

• In-depth knowledge of Zoom and D2L.

****Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. ****

Position purpose:

Academic Success Assistants (ASA) perform administrative/clerical work for various units of the Division of Academic Success.  This position is to serve at the Zoom Front Desk.  However, ASA may be asked to contribute to various projects throughout the Division of Academic Success.  This position may be required to be performed fully or partially in person at the scheduling direction of the supervisor.

Hours: Monday to Friday, scheduled around classes; amount of hours as allowable per week; occasional evening work

Major Responsibilities/Duties/Functions/Tasks

ASAs will have a number of different responsibilities, which may include:

• Staffing the College’s Zoom Front Desk; this may include being available on Zoom to answer questions, keeping apprised of common questions and answers, and relaying guests questions and concerns to supervisors.
• Performing administrative tasks, including answering emails, organizing documents (physical and/or virtual), making phone calls, and performing data entry.
• Performing research and data gathering projects as directed.
• Maintaining general organization of facilities, including office spaces.
• Documenting interactions with students as directed by the supervisor.
• All other duties as assigned.

**Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Professional Skills

• Ability to communicate and write in business English;
• Ability to use Microsoft Excel for basic spreadsheets;
• Demonstrated professionalism, including attending meetings in a timely fashion and following up on goals and deadlines;
• Demonstrated verbal communication, including the ability to listen to concerns and provide appropriate information;
• Ability to multitask, as ASAs may be shared across multiple offices in the Division of Academic Success.

Work environment and physical functions

This position is located in an office environment. Generally an employee needs to be able to sit, stand, and navigate within the office area. The office equipment either individually used or shared with a department is the responsibility of all employees.

Remote work will be required for all or part of the assignment.  The employee needs to be able to connect to Zoom and participate in meetings with video and audio enabled.

Preferred:  

• In-depth knowledge of Zoom and D2L.

****Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. ****

Position Purpose: 

Vaughn College of Aeronautics and Technology seeks an energetic and dedicated individual for a part-time position in the public affairs department. This position, which reports to the public affairs assistant, will play a role in supporting the daily activities of the department.  

The ideal candidate will possess strong organization, writing and editing skills.  

Hours: 10 hours per week; varies per schedule; virtual 

Essential duties and responsibilities include the following: 

• Posting faculty/staff/work-study and grant-related positions on the College website and other external websites 
• Developing project timelines, trafficking jobs, maintaining deadlines.  
• Assisting with the daily editing/updating of the College’s website.  
• Monitoring and updating the College’s website with news and events information. 
• Proofing a variety of written materials according to Associated Press style.  
• Assists in maintaining files for the department. 

Education and/or Experience Requirements   

• High School Diploma or equivalent  
• Associate degree or some college credits preferred  
• Working knowledge of Microsoft office 

Professional Skills 

• Good communication and writing skills; 
• Strong customer service and coordination skills; 
• Quick learner, highly organized and attentive; 
• Professional, neat appearance; 
• Reliable and respectful. 

Position purpose

The Desk Security Assistant is the first point of contact for all visitors. As a result; they are to welcome and assist incoming visitor, assistants are a vital part of the ongoing safety and security of the main building, ATI and Residence Hall. This position requires leadership and responsibility; therefore, expectations of this position are high.

Hours: 20 hours per week; varies per schedule; some evenings and weekends required

Major Responsibilities/Duties/Functions/Tasks

• Provides assistance to students, staff, faculty, families, and guests
• To oversee and enforce the visitor’s rules and regulations of the Main, Residence Hall and ATI
• Immediately contacts security personnel during emergencies
• Assist the event coordinator for minors’ responsibilities

**Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Requirements

Must have a GED or a high school diploma. Students should have 1-2 years work experience in a customer service-based setting.

Professional Skills

Candidate must have great customer service and communication skills. It is important for the candidate to be assertive in this position.

Reasoning Ability

Candidate must have great communication skills, as well as, strong writing and verbal skills. Must be team oriented. Computer software skills are vital. Some alphabetized filing may be required.

Work environment and physical functions

Generally, an employee needs to be able to sit, stand, and navigate all necessary information at the desk.

****Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. ****

Position purpose  

Computer Lab Assistants are responsible for providing assistance to the Vaughn College community.  

• Is the first contact for individuals seeking technical help with computer related issues 
• Perform basic computer troubleshooting, including course specific software and printer maintenance.   

• Responsible for maintaining a clean quiet work area for students. 

Major Responsibilities/Duties/Functions/Tasks  

• Ensure overall customer satisfaction 
• Assist in installation of software and hardware in all areas with computers 
• Troubleshoot software including Microsoft Office, Catia, Nastran, Patran, Solid Works etc 
• Run updates in the PC, CAD, Graphic, and Library Lab. (ex, anti-virus, Microsoft, Adobe, etc.) 
• Ensure printers have toner and paper, troubleshoot printing issues  

• Escalate difficult technical problems by seeking timely advice or assistance from technical support 
• Keep customer apprised of progress during maintenance or a down system situation 

**Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

Education and/or Experience Requirements  

• Basic computer skills 

Professional Skills 

• Communicate in a professional manner

Reasoning Ability  

• Ability to define problems, establish facts and draw conclusions.  
• Ability to understand and follow directions 

Work environment and physical functions 

• Must be able to lift up to 30 pounds without assistance 
• Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist 
• Ability to work autonomously with minimal supervision 

Preferred:   

• Previous computer support experience preferred 

****Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. ****